Route customer feedback to the right team, instantly
FeedbackRouter uses AI to analyze incoming tickets, score priority, and automatically assign them to the correct team — so nothing falls through the cracks.
Smart Categorization
OpenAI classifies every ticket by type, urgency, and affected product area automatically.
Priority Scoring
Each ticket gets a 1–10 priority score so your team always works on what matters most.
Routing Analytics
Track routing accuracy, team load, and response times from a single dashboard.
Simple pricing
Pro Plan
Everything you need to automate feedback routing
- ✓Unlimited feedback tickets
- ✓AI categorization & priority scoring
- ✓Custom routing rules per team
- ✓Webhook & API ingestion
- ✓Dashboard + analytics
- ✓Email & Slack notifications
- ✓Priority support
FAQ
How does the AI routing work?
Feedback is sent to our API or via webhook. OpenAI analyzes the content, assigns a category and priority score, then our rules engine routes it to the correct team channel or inbox automatically.
Can I customize the routing rules?
Yes. The dashboard lets you define rules based on category, priority, keywords, or customer tier — and map them to any team or individual.
Is there a free trial?
We offer a 7-day money-back guarantee. If FeedbackRouter doesn't save your team time in the first week, we'll refund you — no questions asked.